Refund Policy
Last Updated: 16 May 2025
1. Cancellation and Rescheduling
If your booking is cancelled or rescheduled outside the 24-hour cancellation period, it can be done free of charge.
If your booking is cancelled within the 24-hour cancellation period, full charges will apply, and no refund will be issued.
Gift vouchers are non-refundable under any circumstances.
2. Refund Processing
Refunds, when applicable, will be processed back to your original payment method.
Please allow 5-10 business days for the refund to appear in your account.
3. Contact Us If you have any questions about our Refund Policy, please contact us at: Email: info@nextgensims.com
NEXTGEN SIMS LTD